xarlveria.com — Paint correction & protection

Terms of Service

These terms govern your use of xarlveria.com and any booking of paint correction or protection services. By using the site or placing a booking you accept them.

1. Who we are

xarlveria.com is operated by PE xarlveria.com, Business Center Leonardo, 14-B Khreshchatyk Street, Kyiv, 01001, Ukraine. Registration code (EDRPOU): 79844439. Managing Director: Thomas Roth. Email: contact@xarlveria.com. Phone: +380 938 603 0065. Under Article 6 of the Law of Ukraine 'On Electronic Commerce' No. 675-VIII of 3 September 2015, this information identifies the provider of electronic commerce services.

2. Quotes require inspection

All prices shown are indicative. Final pricing is confirmed only after physical inspection of the vehicle, since paint condition, defect depth, panel count and required correction stages vary. An inspection-based quote remains valid for 7 days.

3. Booking and scheduling

A booking becomes binding when we confirm the date and scope in writing. Rescheduling is free up to 48 hours before the appointment. Later changes or no-shows may incur a fee covering reserved workshop time.

4. Service limitations

Paint correction restores gloss and reduces defects but cannot remove defects that penetrate the clear coat, previous poor repairs, or thin paint. Protection coatings require appropriate curing and maintenance. We do not guarantee any specific depth of correction before inspection, and advertising claims are made in line with the Law of Ukraine 'On Advertising' No. 270/96-VR of 3 July 1996.

5. Your responsibilities

You confirm you are entitled to authorise work on the vehicle, disclose known paint or repair history, remove valuables, and follow aftercare instructions. We are not liable for pre-existing defects, prior repairs, or damage arising from undisclosed conditions.

6. Liability

We perform services with due professional care. Our liability is limited to the value of the service provided, except where limitation is prohibited. Nothing in these terms limits your statutory consumer rights under the Law of Ukraine 'On Consumer Protection' No. 3153-IX of 10 June 2023.

7. Complaints and cancellation

Send complaints to contact@xarlveria.com with your booking reference; we respond within 10 business days. Cancellation and refund rules follow the Law of Ukraine 'On Consumer Protection' No. 3153-IX of 10 June 2023, and consumer disputes may be resolved through the statutory routes.

8. Personal data and cookies

We process personal data under the Law of Ukraine 'On Personal Data Protection' No. 2297-VI of 1 June 2010. Non-essential cookies are set only with your consent, in line with the Law of Ukraine 'On Electronic Communications' No. 1089-IX of 16 December 2020.

9. Language and law

Consumer information is available in Ukrainian in accordance with the Law of Ukraine 'On Ensuring the Functioning of Ukrainian as the State Language' No. 2704-VIII of 25 April 2019. These terms are governed by Ukrainian law.

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